Privacy Policy

 

Effective Date: 12/12/2024

At A&C Groundworks, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in line with UK data protection laws, including the General Data Protection Regulation (UK GDPR).

1. What We Collect
We may collect the following types of personal data:

Contact Information: Name, email address, phone number (e.g., through enquiry forms or WhatsApp).
Project Details: Information about your property or renovation request (via forms or messages).
Billing Information: For invoicing and payment.
Website Usage Data: Basic tracking data like IP address or browser type may be collected automatically by our website platform (Durable).

2. How We Use Your Data
We use your personal data to:

Respond to your enquiries and provide quotes.
Manage and deliver construction services.
Process payments and issue invoices.
Improve our site and service experience.
Meet legal and financial obligations.

3. Lawful Grounds for Processing
We rely on:

Contractual obligation: When responding to quote requests or delivering agreed services.
Legitimate interest: For internal admin, service improvement, or occasional client follow-up.
Consent: Only for optional communication like updates or promotions (we ask first).

4. Who We Share Your Data With
We never sell your data. We may share it with:

Service providers assisting with your project (e.g., subcontractors).
Trusted platforms such as email or payment processors.
Authorities, if required by law.

5. Data Retention
We retain invoices and client communications for legal and tax purposes (typically 6 years).
Project files are not currently stored long-term unless required for ongoing works.

6. Your Rights
You have rights under UK GDPR including:

Access to your data
Correction of inaccurate info
Deletion, where applicable
Objection to certain uses
Portability of your data
Withdrawal of consent at any time
To exercise these rights, contact us at [email protected].

7. Cookies and Tracking
Our site may use cookies or basic analytics (such as visitor counts or IP tracking) via Durable’s platform. You can adjust cookie settings in your browser. We do not use targeted advertising or third-party marketing trackers.

8. Security
We follow industry best practices to keep your data secure. While no system is 100% foolproof, we take all reasonable steps to protect against misuse or loss.

9. Contact Us
If you have any questions, contact:
Email: [email protected]
Address: 255 Barrier Point Road, London, E16 2SF

10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted here with the revised effective date.